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Pelican Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Pelican Casino. Please read them carefully before creating an account, depositing funds or participating in any game or promotion. By using the website, you confirm that you understand and agree to these terms, as well as any additional rules displayed for particular services.
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1. About these terms
These Terms & Conditions govern your access to and use of the Pelican Casino website, account services, games, promotions and related features. They form a legal agreement between you and the operator of the website. If you do not agree with these terms, you must not use the website or open an account.
Review contents
Additional terms may apply to particular games, payment methods, competitions, promotions or other services. Those terms will be made available to you before or during the relevant activity. If an additional term conflicts with these Terms & Conditions, the additional term will apply to the specific activity to which it relates.
The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you. Access may be restricted in some locations, and Pelican Casino may refuse or limit access where required by law or by its operational policies.
Changes to these terms
Pelican Casino may update these terms from time to time to reflect changes to services, technology, legal requirements or business practices. The updated version will be published on the website and will apply from the date stated or, where no date is stated, from publication. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms.
2. Eligibility and account requirements
You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location. You must not use the website if doing so would breach a law, regulation, court order or restriction that applies to you. Pelican Casino may request information to confirm your age, identity, location or eligibility before allowing you to use some or all services.
You may be required to create a personal account. Information provided during registration must be accurate, complete and current. You must update your information if it changes. Creating an account for another person, using false information or maintaining more than one account where this is not permitted may result in suspension, closure or other action.
- You are responsible for keeping your login details confidential.
- You must notify Pelican Casino promptly if you believe your account has been accessed without permission.
- You must not allow another person to use your account or use another person’s account.
- You must not use the website for unlawful, fraudulent or abusive activity.
- You must follow instructions provided for identity, age and security checks.
You remain responsible for activity carried out through your account unless you have reported unauthorised access promptly and can reasonably show that the activity was not caused by your own actions or failure to protect your account. Pelican Casino may suspend an account while it investigates security, compliance or account-related concerns.
3. Deposits, withdrawals and funds
Available payment methods, minimum and maximum amounts, processing steps and applicable conditions may be displayed on the website. You should only use a payment method that is registered in your name or that you are authorised to use. Payments may be subject to verification, processing checks, limits and requirements imposed by the relevant payment provider.
You must not deposit funds for the purpose of allowing another person to gamble through your account. Deposits must not be made using funds obtained unlawfully or funds that you cannot afford to lose. Pelican Casino may delay, reject or review a transaction where it identifies a security, compliance, fraud or payment concern.
Withdrawal requests may require your account and identity to be verified. Pelican Casino may return funds through an approved method and may ask you to complete reasonable checks before releasing funds. Any available balance must be handled in accordance with applicable law and the relevant account or payment rules.
You are responsible for checking transaction details before confirming a payment. If you believe a transaction is incorrect or unauthorised, you should contact Pelican Casino through the support options made available on the website as soon as possible. You should also contact your payment provider where appropriate.
Errors and account balances
If a technical or human error results in an incorrect balance, credit, game result or payment, Pelican Casino may correct the error. If funds or benefits are credited to your account by mistake, you must not use or withdraw them and may be required to return them. Pelican Casino may reverse or adjust transactions where reasonably necessary to correct an error or comply with legal obligations.
4. Games, promotions and responsible use
Games are provided for entertainment. Outcomes may depend on chance, random number generation or other game mechanics described for the relevant product. No strategy guarantees a win. You should understand the rules, entry conditions and potential risks before participating. Do not gamble with money needed for ordinary living expenses or other financial commitments.
Promotions are subject to the specific promotional terms displayed with the offer. These terms may include eligibility requirements, participation steps, expiry dates, wagering or playthrough conditions, game restrictions, transaction rules and limits. You should read those terms before accepting an offer. Pelican Casino may withdraw or amend a promotion where permitted, including where there is suspected misuse, technical error or a legal requirement.
- Do not chase losses or increase stakes to recover previous losses.
- Set personal spending and time limits before you play.
- Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances.
- Do not borrow money, use credit irresponsibly or sell essential possessions to gamble.
- Use available account safety tools, restrictions or self-exclusion options if gambling stops being enjoyable or feels difficult to control.
If you are concerned about your gambling, stop playing and seek support from an appropriate gambling-help service or health professional in Australia. Pelican Casino may apply restrictions, suspend accounts or take other steps to support safer gambling and meet its legal or operational responsibilities.
5. Website use, privacy and general conditions
You must use the website lawfully and respectfully. You must not interfere with website security, introduce malicious code, attempt to gain unauthorised access, use automated tools without permission, manipulate game results or exploit a software weakness. You must not publish or transmit material that is unlawful, threatening, misleading, defamatory or harmful.
The website may be unavailable from time to time because of maintenance, upgrades, telecommunications issues, third-party services or circumstances outside reasonable control. Pelican Casino does not promise that the website will always be uninterrupted, error-free or available on every device. You are responsible for having a suitable device, internet connection and security software.
Information about how personal information is collected, used, stored and disclosed is set out in the Pelican Casino Privacy Policy. By using the website, you acknowledge that information may be handled in accordance with that policy and applicable privacy requirements. You should read the Privacy Policy before registering.
Suspension and account closure
Pelican Casino may suspend, restrict or close an account where it reasonably considers this necessary for security, responsible gambling, legal, regulatory, verification, payment or operational reasons. This may include suspected fraud, prohibited activity, multiple accounts, inaccurate information, misuse of a promotion or a breach of these terms.
You may request closure of your account through the support options provided on the website. Account closure does not remove obligations that arose before closure. Any remaining funds will be handled subject to verification, applicable law, payment requirements and any lawful adjustment or investigation.
Liability and governing principles
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. Subject to those rights, Pelican Casino is not responsible for losses caused by your failure to follow these terms, your misuse of the website, problems with your device or connection, or events outside reasonable control.
If a provision of these terms is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, and the remaining provisions will continue. A failure to enforce a provision immediately does not amount to a waiver of that provision. Any dispute should first be raised through the support process available on the website, without prejudice to any rights you may have under applicable Australian law.
By continuing to use Pelican Casino, you confirm that you have read these Terms & Conditions and agree to comply with them. Please keep a copy for your records and check this page regularly for updates.
