Responsible Gaming

Pelican Casino is committed to encouraging a safer and more informed approach to online gambling. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or escape from personal difficulties. Before you play, consider whether gambling is suitable for your circumstances, set clear limits and only use money you can afford to lose.

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Gamble for entertainment

Online casino games are games of chance. The result of each game is determined by chance, and previous results do not change the likelihood of future results. A win is never guaranteed, and no strategy can ensure a profit. You should always assume that money spent on gambling may not be recovered.

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Gamble for entertainment Recognising signs of risky gambling Tools to help you stay in control Getting help in Australia

Gambling is most suitable when it is approached as a leisure activity with a planned cost. Decide in advance how much time and money you are comfortable spending. Keep to that decision, whether you are winning or losing. Avoid increasing your spending to chase a win, recover losses or take advantage of a temporary feeling of confidence.

Only gamble with money available after essential living costs, bills, debts and other financial commitments have been paid.
Set a spending limit before you start and do not exceed it.
Set a time limit and take regular breaks from play.
Keep gambling separate from everyday spending and household finances.
Never borrow money, use credit intended for essential expenses or sell possessions to gamble.
Do not gamble when you are upset, stressed, tired, intoxicated or experiencing financial pressure.
Remember that gambling outcomes are random and that a losing streak does not mean a win is due.
Treat any winnings as part of the gambling experience rather than as a regular source of income.

If gambling stops feeling enjoyable or begins to affect other areas of your life, take a break and consider seeking independent support. Asking for help early can make it easier to regain control.

Recognising signs of risky gambling

Gambling-related harm can develop gradually. Some people may not notice a problem until gambling has affected their finances, relationships, work, studies, health or general wellbeing. There is no need to wait for serious harm before taking action. A concern about your gambling is a valid reason to pause and review your habits.

You may wish to consider whether any of the following situations apply to you:

You spend more time or money gambling than you intended.
You feel unable to stop, even when you want to stop.
You repeatedly increase your stakes or deposits to achieve the same excitement.
You chase losses by continuing to gamble in the hope of winning money back.
You hide or minimise your gambling from family, friends or people you trust.
You borrow money, miss payments or use money set aside for essentials.
You feel restless, irritable or anxious when you try to reduce or stop gambling.
You think about gambling frequently or plan your day around playing.
Gambling affects your sleep, mood, work, studies, relationships or responsibilities.
You gamble to cope with loneliness, stress, sadness, anger or other difficult feelings.
You return to gambling soon after deciding to take a break.
You experience guilt, shame or regret after gambling but continue to play.

These signs do not provide a diagnosis, but they may indicate that a change is needed. Consider stopping play, using available gambling controls and speaking with a qualified support service or a trusted person. Support is available for people affected by gambling, as well as for their partners, families and friends.

Tools to help you stay in control

Pelican Casino may provide account and play-management tools designed to help customers make informed decisions. Depending on the options available on your account, these tools may include deposit limits, loss or wagering limits, session reminders, reality checks, account history and temporary breaks. Availability, settings and conditions may vary, so review the information shown in your account and on the relevant help pages.

Plan before you play

Choose a budget that does not affect rent, mortgage payments, utilities, food, transport, education, medical costs or other necessary expenses. A limit is most useful when it is set before gambling begins. Do not rely on willpower alone if you have found it difficult to keep to a budget in the past.

Use breaks and self-exclusion

A temporary break can help you step away from gambling and review your habits. If you want to stop gambling with Pelican Casino, ask about the self-exclusion process or other account restrictions that may be available. Self-exclusion is a serious decision and should be used for the period you consider appropriate. During a self-exclusion period, do not attempt to open another account or use another person’s account.

Keep your account personal

Your gambling account should be used only by you. Do not share login details, allow another person to gamble through your account or gamble through someone else’s account. Keeping account access private helps protect your funds, personal information and limits. It also makes it easier to monitor your own gambling activity accurately.

Review your activity

Check your deposits, withdrawals, bets and time spent playing regularly. Looking at actual activity can help you compare it with the limits and plans you set. If the figures are higher than expected, stop and reassess before playing again. Do not try to correct an unexpected result by making further deposits or increasing stakes.

Getting help in Australia

If gambling is causing concern, confidential support may be available through Australian gambling-help services, state and territory services, health professionals and community organisations. These services can provide information, counselling, financial guidance and support for affected family members. You may also speak with your general practitioner or another qualified health professional about the effects of gambling on your wellbeing.

If you feel overwhelmed, unsafe or at immediate risk of harming yourself or someone else, contact emergency services or seek urgent assistance in your area. Gambling-related stress can feel intense, but you do not have to manage it alone.

Practical steps you can take today

Stop playing and do not make another deposit while you decide what to do next.
Review your recent gambling activity and identify how much time and money has been involved.
Set a limit, request a break or ask about self-exclusion options.
Tell someone you trust what is happening and ask them to support your plan.
Contact an independent gambling-help or counselling service in your state or territory.
Review your budget and prioritise essential bills, debts and everyday needs.
Remove saved payment details and reduce easy access to gambling funds where appropriate.
Return to gambling only if you are confident that it is safe, affordable and under control; otherwise, continue your break and seek further support.

Pelican Casino encourages every customer to make responsible choices and to seek assistance whenever gambling is no longer enjoyable, affordable or manageable. Our responsible gaming information is general in nature and is not a substitute for professional financial, medical or counselling advice. Please review the applicable site terms and any information about account controls before using the service.