Privacy Policy

Personal information may be used for purposes connected with operating Pelican Casino and providing a safe, reliable service. The purpose of using information will depend on the circumstances in which it was collected and the service involved.

• To create, administer and maintain your player account.
• To provide casino features, process account activity and display information relevant to your use of the website.
• To process deposits, withdrawals and other payment-related requests, and to maintain accurate transaction records.
• To carry out identity, age, eligibility, security, anti-fraud and anti-money-laundering checks where required.
• To detect, investigate and prevent suspicious, unlawful, abusive or unauthorised activity, including attempts to misuse an account or payment method.
• To communicate with you about your account, transactions, service updates, security matters, support requests and other operational information.
• To respond to questions, complaints, data requests and other customer support matters.
• To comply with legal, regulatory, court or other official requirements that apply to the service.
• To maintain records, manage risks, enforce applicable terms and protect the rights, property and safety of players, the website and other people.
• To monitor, test and improve website functionality, security, products, content and user experience.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may use information in an aggregated, statistical or otherwise de-identified form for analysis, reporting, security and service improvement. Information used in this way should not reasonably identify you when the information is prepared and applied for those purposes.

Depending on the purpose, information may be processed because it is needed to provide a service you have requested, to perform steps connected with your account, to comply with an obligation, to protect the website and its users, or because you have given consent. Where processing relies on consent, you may withdraw that consent as described below. Withdrawal does not affect processing that was already carried out lawfully or that can continue on another permitted basis.

You may have rights and choices relating to the personal information held about you. These can depend on the type of request, the information involved and the requirements that apply to the service. To exercise a privacy right or ask a question about your information, contact support@pelican-casino.best. Please include enough information to help us understand and respond to your request, but do not send unnecessary sensitive information.

• Access: You may ask for access to personal information held about you and, where appropriate, an explanation of how it is used or disclosed.
• Correction: You may ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: You may ask for your personal information to be deleted where there is no continuing reason or legal requirement to retain it.
• Marketing consent: You may withdraw consent to marketing communications at any time by contacting support@pelican-casino.best or using an unsubscribe or preference option provided in a marketing message.
• Restriction or objection: In some circumstances, you may ask for certain processing to be restricted or object to a particular use of your information.
• Complaint or question: You may contact support@pelican-casino.best if you believe your privacy has not been handled appropriately or if you need more information about this Policy.

For security, we may need to verify your identity before fulfilling a request. This helps prevent personal information from being disclosed to someone who is not authorised to receive it. We may ask for additional information or clarification where necessary, and we will generally respond within a reasonable time.

Closing an account does not always mean that every record can be removed immediately. Some account, identity, payment, transaction, security or communication records must be kept for a period required by law, to meet official obligations, resolve disputes, prevent fraud, maintain financial records or protect the website. After the relevant period, information may be securely deleted, anonymised or retained only where another lawful reason applies.

This Privacy Policy may be updated when website practices, services or applicable requirements change. The current version will apply from the date it is published. Players should review this page from time to time for important changes. If you continue to use the website after an update, that use may indicate acceptance of the revised Policy where permitted.