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Betting Rules
These Betting Rules explain the general conditions that apply when you use the betting and gaming services provided by Pelican Casino. They should be read together with the site’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for a particular game, event or promotion. By opening an account, placing a wager or using a game, you confirm that you have read and understood the applicable rules.
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General betting conditions
You must be legally permitted to use online gambling services in your location and must meet any applicable minimum age requirement. Pelican Casino may require identity, age and location checks before allowing an account to be opened, before processing certain transactions or at any other time. You are responsible for providing information that is complete, accurate and kept up to date.
Review contents
Only one personal account may be used by a player unless Pelican Casino has expressly approved another arrangement. An account must be used by the registered account holder. You must keep your login details, payment information and account access secure, and you must notify Pelican Casino if you believe that someone else has accessed your account.
You must not use the service for unlawful activity, fraud, money laundering, collusion, manipulation, abuse of a technical fault or any other improper purpose. You must not allow another person to place bets through your account or attempt to avoid account, location, identity or responsible gambling controls.
- All bets must be placed through the available betting interface or another method expressly accepted by Pelican Casino.
- A bet is generally treated as accepted only when confirmation is shown or issued by the service.
- You should check the selection, stake, odds, market and any other details before confirming a bet.
- Account holders remain responsible for bets placed using their account unless an error or unauthorised use is reported promptly.
- The rules displayed for a specific game, sport, market or promotion may add to or override these general rules.
Pelican Casino may decline, restrict, suspend or cancel a bet where this is permitted by the applicable rules. This may occur because of a technical issue, incorrect information, a suspected breach of the rules, an event being unavailable or another operational or regulatory reason. Where a bet is affected, the outcome will be determined according to the relevant event or game rules and applicable terms.
Placing and settling bets
Before placing a bet, review all information shown on the confirmation screen. This may include the event or game, selection, market, price or odds, stake, potential return and any applicable conditions. Information can change before a bet is accepted. The details recorded in the confirmed bet history are the relevant reference for reviewing a transaction.
Bets are settled using the official result or outcome source applicable to the relevant product. For sports and events, this may involve the result recognised under the rules for that market. For casino and other games, settlement is based on the game result generated or recorded by the service. Results are not normally changed because of a later appeal, disqualification, correction or other development unless the applicable product rules provide otherwise.
If an event is postponed, abandoned, interrupted, rescheduled or otherwise changed, the applicable market rules will determine whether a bet remains valid, is postponed for settlement or is cancelled. Different markets can be treated differently. For this reason, you should read the rules shown with the relevant market before betting.
Errors and irregular bets
Pelican Casino aims to display accurate prices, results and account information, but errors can occur. An error may include an obvious pricing mistake, an incorrect market description, a duplicated transaction, a technical fault or a bet accepted after an event has started when that should not have happened. If a bet is affected by an obvious error, it may be corrected, cancelled or settled according to the applicable rules.
If you notice a possible error, do not attempt to take advantage of it. Report the issue through the available support channel and keep any relevant confirmation, reference or account information. Pelican Casino may review account activity and transactions where unusual patterns, misuse or suspected manipulation are identified.
Live and in-play betting
Live betting can involve delays between an event occurring, information being received and a market being updated. Prices may change quickly, and a bet may be rejected or accepted at a different price from the one first displayed. The confirmation received after acceptance determines the details of the bet. In-play markets may also be suspended while an important event is taking place.
Games, promotions and account transactions
Each casino game may have its own rules covering how to play, eligible wagers, rounds, features, returns, interruptions and settlement. You should read the information provided with a game before starting it. Game results are determined by the relevant game system and its recorded outcome. If a game session is interrupted, the round may be completed, restored, cancelled or otherwise handled in accordance with the game rules.
Promotions, bonuses, free bets and other offers are subject to their own terms. Those terms may specify eligibility, qualifying activity, expiry, wagering requirements, maximum use, excluded games, withdrawal conditions and other restrictions. A promotion must not be used in a way that is misleading, abusive or inconsistent with its terms. Where a promotion conflicts with these general rules, the promotion’s specific terms may apply to that offer.
Deposits and withdrawals must be made using payment methods accepted by Pelican Casino and in the account holder’s name where required. Transactions may be subject to verification, processing checks, limits, fees or other conditions shown at the time. You must not use a payment method that you are not authorised to use. Pelican Casino may delay, reject or reverse a transaction where verification is incomplete or a transaction appears irregular.
A withdrawal may be reviewed to confirm identity, account ownership, payment details and compliance with applicable rules. The availability and processing of payment methods can change. Any information shown in the cashier or account area should be checked before requesting a transaction. You should retain your own records of deposits, withdrawals, bets and account activity.
Account suspension and closure
Pelican Casino may suspend, restrict or close an account where required for security, verification, responsible gambling, legal or regulatory reasons, or where these rules or other applicable terms may have been breached. During a review, access to betting, games, deposits or withdrawals may be limited. Any remaining balance will be handled in accordance with the applicable terms and relevant requirements.
Responsible gambling and dispute resolution
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only gamble with money you can afford to lose, set a budget before you begin and avoid chasing losses. You should not gamble when affected by alcohol, drugs, strong emotions or financial pressure.
- Set personal spending and time limits before playing.
- Take regular breaks and keep track of your activity.
- Do not borrow money or use essential household funds to gamble.
- Use available account controls, including deposit, loss, session or activity limits where offered.
- Consider a break or self-exclusion if gambling no longer feels enjoyable or controlled.
- Seek independent support if gambling is causing financial, personal or emotional problems.
If you believe that a bet, game result, transaction or account decision is incorrect, review your bet history and the relevant product rules first. You may then raise the matter through the customer support process made available on the website. Provide a clear description of the issue, the relevant date, transaction or bet reference and any supporting information. Avoid sending passwords or unnecessary sensitive information.
Complaints are reviewed using the information available to Pelican Casino and the rules that applied when the activity took place. You may be asked to complete identity or security checks before account information is discussed. A decision may take account of system records, transaction history, game data, event information and any applicable third-party source.
These Betting Rules may be updated from time to time to reflect changes to the service, games, legal requirements or operational processes. The current version published on the website applies to future activity unless another effective date is stated. If you continue to use Pelican Casino after an update, this may indicate acceptance of the revised rules. If you do not understand a rule, do not place a bet until you have obtained clarification.
